Receptionist: Good Afternoon, Abernathy and Jones1, how may I help you2?
Ms.* Zellinger: Yes, I would like to speak to Joseph Abernathy, please.
Receptionist: I'm sorry, Mr. Abernathy is out of the office3 at the moment4.
Ms. Zellinger: Do you know when to expect him5? Receptionist: I should be back about 3:00. Would you like to leave a message?
Ms. Zellinger: Yes. My name is Belinda Zellinger.
Receptionist: Is that Z-E-L-I-N-G-E-R6?
Ms. Zellinger: It's with two L's7.
Receptionist: Okay, and may I tell him what this is in regards to8?
Ms. Zellinger: Well, it's a rather personal matter...9
Receptionist: That's okay. How can he reach you10, Ms. Zellinger?
Ms. Zellinger: At 555-4857.
Receptionist: 555-485711. Fine. I will give him the message as soon as he returns12.
Ms: Zellinger: Thank you very much.
Receptionist: You are welcome. Goodbye. Notes about the dialog. Here is information about the phrases with numbers above. 1- Abernathy and Jones- this is the company's name 2- how may I help you? = can I help you? 3- out of the office = not here 4- at the moment = now 5- when to expect him = when will he come back? 6- remember, it is important to check spelling or ask someone to repeat something when you are not sure what was said 7- two L's = her last name is spelled with 2 letter L's, not one 8- what this is in regards to = why do you want to talk to him? 9- personal matter = private thing. She doesn't want to tell the receptionist 10- how can he reach you? = how can he contact you? (What is your telephone number?) 11- she repeats the phone number to make sure it's correct 12- as soon as he returns = when he comes back
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